Legal notice

Business Name:
BORDEAUX

Representative:
Zenjun Hisanaga

Address & Telephone:
Address and telephone number will be provided without delay upon request.
Please submit your request through the contact form on this website before purchase.

Selling Price:
Prices are shown on each product page and include applicable Japanese consumption tax.

Additional Costs:
Shipping costs are displayed at checkout according to the item, order value, and destination.
International orders may be subject to duties, import taxes, or customs clearance fees depending on the destination.
For eligible orders shipped to the United States, applicable duties and import taxes are calculated and collected at checkout.
For other destinations, any duties, taxes, or customs fees not collected at checkout are the responsibility of the recipient.

Payment Methods and Timing:
Credit card: Payment is processed when the order is placed.
Bank transfer: Payment must be completed within three business days after the order is placed.

Delivery Timing:
In-stock items are normally dispatched within three business days after the order is confirmed.
Pre-order, made-to-order, and Moon Orders items are dispatched according to the schedule stated on each product page.

Shipping Methods:
Domestic orders are shipped by Yamato Transport. International orders are generally shipped by EMS.
The shipping method may vary depending on the destination, item, or customs requirements.
We ship to countries and regions available for selection at checkout.

Returns and Exchanges:
If an item is defective, please contact us within seven days of delivery.
Returns or exchanges are accepted only when the item is unused and kept in its original condition, including tags, packaging, and accompanying documents.
If a replacement is unavailable, a refund will be issued.
Returns or exchanges for customer preference, including size or appearance, are not accepted.
Please refer to our Return & Exchange Policy for details.

Additional Information:
This notice may be updated in accordance with changes to laws or services.